Refund & Returns Policy

Refund & Returns Policy

At [Your Brand Name], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy to ensure your shopping experience is as seamless as possible.

Returns

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging with all tags attached.

Non-returnable Items:

  • Custom-made or personalized items.
  • Gift cards.
  • Final sale items.

How to Return:

  1. Contact Us: Email our customer service team at [[email protected]] to initiate a return. Please include your order number and reason for return.
  2. Prepare Your Package: Securely pack the item(s) in the original packaging.
  3. Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Return Address: [Your Brand Name]
[Street Address]
[City, State, Zip Code]
[Country]

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [[email protected]].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [[email protected]] and send your item to the return address provided.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For exchanges due to defective or damaged items, we will cover the shipping costs.

International Returns

For international returns, please ensure that the package is marked as “Returned Goods” to avoid any customs charges. We are not responsible for any customs fees incurred for returned items.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

  • Email: [[email protected]]
  • Mailing Address: [Your Brand Name], [Street Address], [City, State, Zip Code], [Country]

Thank you for shopping with [Your Brand Name]. We appreciate your understanding and cooperation with our returns process.